Shipping Policy

At Baily & Co, every order is carefully made and packaged to ensure it arrives in perfect condition.

Processing Times

As many of our products are personalised, please allow the processing time shown on each product listing before your order is dispatched.

Delivery

Orders are sent via Royal Mail.

Estimated delivery times begin once your order has been dispatched and are not guaranteed.

If you require your order urgently, please select an express delivery option at checkout (where available).

Packaging

All greeting cards are packaged in a protective cello sleeve and hardback envelope to minimise the risk of bending during transit.

Larger stationery items are packaged securely to help ensure they arrive in excellent condition.

Tracking

Where a tracked service is selected, you will receive tracking information once your order has been dispatched.

International Orders

International delivery times vary by destination. Customers are responsible for any customs duties, import taxes or fees charged by their country.

Delays

Once your order has been dispatched, we cannot be held responsible for delays caused by Royal Mail, customs or other courier services, although we will always do our best to help resolve any issues.

Contact Us

If you have any questions about your order, please contact us at bailyandco@outlook.com.